Land Services SA was appointed, in October 2017, as the exclusive Service Provider to the South Australian Government for a range of transactional land and property valuation services previously delivered through the State Valuation Office and Lands Titles Office.

As a trusted partner of the State, Land Services SA (LSSA), on behalf of the Valuer-General, undertakes the research and analysis which informs the General Valuation on 1 January each year.

The Valuer-General retains the independent and Statutory ownership of the valuations. In addition, it is the responsibility of the Valuer-General and her Office to ensure that the valuation services delivered by LSSA are to the highest possible standard and align with her valuation policy directives, thus ensuring the integrity and accuracy of the valuations adopted.

LSSA also support the Valuer-General through a range of customer service and communication activities. When property owners contact the Valuer-General using the details provided on the back of their Rating and Taxing notices, they are directed to LSSA Customer Service Team, where their friendly and professional staff address the callers’ enquiries and engage with the Office of the Valuer-General as necessary.

Together, the Office of the Valuer-General and LSSA have embarked on a series of initiatives to refine and enhance the experiences of residents, landowners, tenants (community), customers and stakeholders. We continue to invest in data to improve accuracy and confidence of the valuation roll and deliver innovative technical solutions to enhance our customer’s experience. Process and literature reviews are being undertaken on an ongoing basis to increase knowledge and visibility.

In partnership with LSSA, the Office of the Valuer-General is committed to promoting a strong and collaborative environment that gives the Valuer-General and consequently, South Australians confidence in the valuation services delivered.

The image below illustrates the relationship between the Office of the Valuer-General and Land Services SA: