The Office of the Valuer-General assists the Valuer-General by
providing regulatory oversight and management of services undertaken by
Land Services SA.

About the Valuer-General

South Australia's Valuer-General is the State's independent authority on property valuations responsible for the delivery of fair and equitable statutory valuations for all properties in the state in accordance with the Valuation of Land Act 1971.

The Valuer-General is an independent body accountable to Parliament and maintains accountability and ownership over the valuation roll.

Further information about the Valuer-General, Katherine Bartolo can be found here.

The Office of the Valuer-General

The Office of the Valuer-General assists the Valuer-General in providing regulatory oversight and management of the various services undertaken by the Service Provider (Land Services SA). Thus, ensuring the integrity of the valuation roll, service delivery and the independence of the Valuer-General.

Our Purpose

To safeguard the interests of South Australians by ensuring the integrity and accuracy of property valuations.

Integrity is the cornerstone of all that we do, but what does that mean for you?

If you’re a landowner, tenant, Council or Government, it means that the value of your property is free from influence – ensuring rates and taxes charged by state and local government are collected on a fair and equitable basis.

There are always circumstances that might affect value or change the amount of rates and taxes payable. Along with these changes, many people experience difficulties throughout their personal and professional lives which also places pressure on their finances.

In recent times our market has been markedly impacted in variable ways – some positive and some negative by the global COVID-19 pandemic. There are also geopolitical situations which influence market confidence levels and financial markets along with interest rate movements and cost of living pressures.

More locally, South Australia has experienced periods of stability, rapid growth, and great uncertainty, sometimes concurrently in different property markets. There is also the “business” of life – seemingly always ready to throw a curveball at the most inconvenient of times. If, at each of those instances, the value of a property was shifted to accommodate those circumstances, over time the foundation of fairness and equity would be entirely eroded.

Thus, while the outcomes determined by the Office of the Valuer-General may not always be palatable, they are undertaken – every step of the way – to protect that integrity, and by consequence, every rate and taxpayer they impact.

Key functions of the Office of the Valuer-General

The functions of the Office of the Valuer-General are to support the Valuer-General with her Statutory roles and responsibilities – which in turn provides service to our whole community.

The organisational structure is comprised of four teams with distinct purposes. The collaborative nature of those teams allows for valuation, legal and administrative expertise to be shared to provide high quality services to our community.

The Office of the Valuer-General’s team members are dedicated to performing above and beyond to deliver the best possible service to the community, their customers and stakeholders.

Valuer-General Services

  • Provide high level support and advice to the Valuer-General and Deputy to the Valuer-General
  • Provide executive administration and business management support functions to assist the Valuer-General's business areas in meeting their statutory, regulatory, legislative and operational responsibilities
  • Support the operations and statutory clients of the Valuer-General

Advisory

  • In-house valuation advice, consultancy and valuation services across Government
  • Engagement, quality assurance and endorsement services of private industry valuations
  • Facilitate an invaluable conduit to the valuation industry and Government agencies

Regulatory

  • Supports the Valuer-General through audit and data provision activities
  • Undertakes regular compliance checks against contracted service level obligations

Statutory

  • High level customer service delivery and timely and accurate administration of the valuation grievance processes - objection, Review by Valuer and SACAT
  • Provides the foundation for the provision of accurate valuations and principled decision making, supporting fairness in property based taxation
  • Supports the Valuer-General in providing effective regulatory oversight of Land Services SA
Page last updated: 24 August 2023